Refund policy

Our Commitment to Your Comfort

At Comfylatex, we stand behind the quality of our natural sleep products and want you to feel completely confident in your purchase. Because we offer both mattresses and sleep accessories, our return guidelines are split into two categories to best serve you.

1. The Comfylatex 30-Night Mattress Trial

We believe you need more than a few minutes in a showroom to know if a mattress is right for your back and sleep style. That’s why our natural latex mattresses come with a 30-night sleep trial.

• The Break-In Period: It takes time for your body to adjust to a new sleep surface and for natural materials to break in. We kindly ask that you sleep on your new mattress for at least 14 nights before initiating a return.

• How it Works: If you decide your mattress isn't the perfect fit after those first 14 nights (but before your 30-night trial is up), simply email us at Contact@comfylatexbeds.ca. We will work with you directly to arrange a return or exchange.

• Mattress Return Fees & Logistics: Mattresses are heavy and difficult to transport. To keep our retail prices low for everyone, we do not offer "free" return shipping. Please note that any original shipping charges paid at the time of purchase are non-refundable.

  
  

2. Standard 14-Day Return Policy (Pillows & Accessories)

For all other items, including pillows, you have 14 days after receiving your item to request a return.

• Return Eligibility: To maintain the highest hygiene and safety standards for all of our customers, returned accessories must be in the exact condition you received them: unused, unwashed, and in their original packaging. Due to the personal nature of bedding, we unfortunately cannot accept returns on these items if they show any signs of use.
  
  

3. How to Start a Return

• Contact Us: Email our support team at Contact@comfylatexbeds.ca with your order number and the reason for your return.

• Get Your Instructions: We will promptly review your request. If your return is eligible, we will provide you with a return shipping label and step-by-step instructions. (Please note: Items sent back to us without first requesting a return cannot be accepted).

4. Damages and Order Issues

Quality is our top priority. Please inspect your order as soon as it arrives. If an item is defective, damaged in transit, or if you received the incorrect product, please contact us immediately at Contact@comfylatexbeds.ca so that we can quickly evaluate the issue and make it right.

5. Exchanges

Want to swap an accessory for a different product? The fastest way to get exactly what you need is to process a return for your original, unopened item. Once your return is accepted, you can make a separate purchase for the new item. For mattress exchanges during your 30-night trial, please email us directly so we can personally assist you.

6. European Union 14-Day Cooling-Off Period

Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it: unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

7. Refunds Timeline

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved. If approved, your refund will be automatically issued to your original payment method within 5 to 10 business days.

Please remember it can take some additional time for your bank or credit card company to process and post the refund too. If more than 15 business days have passed since we’ve approved your return, please contact us at Contact@comfylatexbeds.ca.